frequently asked questions
Be advised, any customer of the The Haunt in Atascadero found behaving inappropriately, including behavior resulting from the influence of ALCOHOL, MARIJUANA, ILLICIT DRUGS, PRESCRIPTION DRUGS, AND/OR ANY CONTROLLED SUBSTANCE is subject to immediate removal from our facility at any time with no refund.
The Haunt in Atascadero will determine, in its sole discretion, if customer conduct is deemed inappropriate.
Inappropriate conduct or behavior may include, but is not limited to:
- Verbal or other disruptive engagement with other customers
- Belligerent behavior, including use of foul language or intimidation
- Touching any actor or staff member
- Touching any prop, decoration or trim piece
- Taunting, challenging or otherwise confronting actors
- Running or pushing
- Staggering or stumbling when walking
- Taking video or photographs inside the attractions
- This policy will be enforced to help preserve the positive, entertainment environment which The Haunt in Atascadero strives to provide each customer.
In general, customers behave appropriately to enjoy the unique experience provided by The Haunt in Atascadero. In cases where some do not behave appropriately, they unacceptably damage the experience of other customers. Inappropriate behavior also puts The Haunt in Atascadero staff and assets at unacceptable risk. In addition, customers who enter The Haunt in Atascadero and behave inappropriately or UNDER THE INFLUENCE OF ALCOHOL, MARIJUANA, ILLICIT DRUGS, PRESCRIPTION DRUGS AND/OR ANY CONTROLLED SUBSTANCE put themselves at risk.This MISCONDUCT POLICY and any subsequent customer ejections are enforced to preserve The Haunt in Atascadero's desired entertainment environment. When you enter The Haunt in Atascadero, you agree by default to abide by the terms of the MISCONDUCT POLICY.
Thank you for observing and complying with our MISCONDUCT POLICY.
- We are open from 7:00 pm –10:00 pm on 10/6, 10/7, 10/13, and 10/14.
- We are open from 7:00 pm--11:00 pm 10/20, 10/21, 10/27, 10/28, 10/29, and 10/31.
We may remain open beyond our posted hours on very busy nights.
Our box office opens at 6:30 pm on evenings that we operate and will not close earlier than the haunted house.
Everyone with a ticket in hand and is already in line by 10:00 pm (or 11:00 pm on nights posted as closing at 11:00 pm) will be guaranteed admission to the Haunt. Once there is no one left in line and our external entrance door closes, no more people will be admitted.
Purchase tickets from:
- Online. Buy now and avoid lines to buy. To buy online now, click here.
- Our The Haunt in Atascadero box office, located in front of the building. The box office will open at 6:30 pm each night that The Haunt in Atascadero is running
Our wait times can vary greatly, depending on the number of guests. The closer we get to Halloween, the wait times tend to increase. To reduce your chances of experiencing longer lines, try to come earlier in October.
Some more info about waiting in line:
Dress in cool comfortable clothing. We do not have air conditioning and it can get warm. The line queue area often includes actors in character.
The Haunt in Atascadero is an intense and scary attraction. This may not be suitable for young children or the weak at heart. Please use caution before purchasing a ticket as there are NO refunds. Please consider this carefully before purchasing a ticket.
Remember, tickets can be used any time or day that the event is running. If you have a ticket and are already in the queue after we have closed the ticket booth, you will still get in. We will extend our hours to accommodate everyone in line every night that we’re open.
For guests who wish to reduce their wait time, we offer VIP Express Admission tickets for $20.00. VIP Express tickets are available online and at our box office. If you already purchased a General Admission ticket, you may upgrade your unused ticket to an VIP Express ticket for $11.
If you are already waiting in the General Admission line and later wish you were in the Express Line, we can help! Just return to the box office with your unused ticket and we will upgrade it for $11 each.
The Express Line wait is usually quicker, typically 1/3 or less the wait time of the general admission line. On our busiest nights, the express wait could however increase to 30 – 45 minutes.
- General Admission ticket price: $10 per person.
- Family Pack is $35 for a family of 4. A family of 6 would pay $35.00 for 4 and $10.00 for the additional 2 people.
- VIP Express Admission ticket: $20 per person.
Yes you can! Tickets may be purchased online at any time for admission on a day of your choice.
You can also purchase tickets from our box office during The Haunt in Atascadero’s operating hours.
Regardless of where you purchase it, your ticket is valid for 1 entry to the The Haunt in Atascadero on any of our 2017 operating nights.
Your ticket expires once you redeem it to enter the Haunted House or at the close of business on October 31st, 2017. We do not allow refunds for any unused tickets.
No. The actors in the haunted house will not grab or touch you; however, they may get very close to guests in certain scenes. Due to the close proximity, it is possible to brush up against sets, actors costumes or props. Guests are also not allowed to touch the actors, sets or props.
BE ADVISED: Any Guest touching an actor or prop will be escorted out of the haunted house immediately by security and may be subject to prosecution.
No. It is a continuous path through 17 rooms and side attractions. If you are too scared to finish, any actor will guide you to an emergency exit.
Keep in mind, if you exit the haunted house early, there are no refunds. You’re paying us to scare you. Clearly we’ve done our job!
No one should enter the The Haunt in Atascadero if they are so scared that they will not enjoy an intense horror experience. We do not have any age restrictions, however, we strongly discourage bringing babies, young children or forcing terrified children through the haunted house. There are no refunds… even for those who are too scared to enter.
In addition, anyone who is pregnant or thinks they may be pregnant, has heart conditions, is prone to epileptic seizures, is claustrophobic, is generally in poor health or simply ill, should NOT tour The Haunt.
Anyone entering The Haunt in Atascadero does so at their own risk.
Yes. The Haunt in Atascadero management reserves the right to refuse serving any guest for any reason. This includes, but is not limited to, guests physically contacting actors, including touching or taunting, touching any props or decorations, foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We maintain rules just like anyone else for the safety of guests and our staff.
Violation of these rules will result in Security being called and the offending Guest being escorted out of the facility, without a refund.
We also strictly enforce a Misconduct Policy. See additional details about this policy in the FAQ entitled ‘SPECIAL NOTICE: MISCONDUCT POLICY”. Violators of our Misconduct Policy are subject to immediate removal with no refund.
NO. No video taking or photography of any kind is allowed. This is an important and strict policy.
The Haunt is an intense experience. Character interactions, special effects, sound and lighting special effects are constan while you are inside. All guests are required to continuously walk through each room at a reasonable pace without stopping. Stopping or moving too slowly will disrupt the operations of actors and effects and slow the flow of overall traffic causing groups of people to catch up to each other. In addition, it is very dark inside. If you distract yourself to focus on taking video or photos, you put yourself at risk of potential injury by tripping or otherwise losing track of what you are doing.
We have security cameras running throughout the maze. If you are observed taking photos or video, you will be pulled aside and subject to removal without refund.
Thank you for your cooperation with this important policy. Keep your phones and cameras securely inside your pocket while you are inside The Haunt. You will have a better, more enjoyable experience without the distraction of attempting to film or photograph your visit inside.
- No pets
- No weapons
- No alcoholic beverages
- No drugs
- No cameras
- No smoking
- No vaping
- No laser pointers or flashlights
- No food or beverages
- No bags (no backpacks, no shopping bags)
YES! It is our goal to scare!
Come visit us and see for yourself! If you like horror and being scared, you’ll be glad you did!