Cancellation, Return, and Refund Policy
Thank you for your interest in The Haunt in Atascadero. Our aim is to provide a thrilling and unforgettable haunted house experience, along with a selection of unique, print-on-demand products to commemorate your visit. Please review our policy regarding ticket cancellations, as well as returns and refunds for our merchandise.
Ticket Sales for Haunted House Experience
All ticket sales are final: Tickets for The Haunt in Atascadero experience are non-refundable and cannot be canceled. We encourage our guests to be certain of their plans before purchasing tickets.
Rescheduling: While tickets are non-refundable, we understand that unexpected circumstances can arise. If you are unable to attend on your booked date, please contact us at least 24 hours prior to your scheduled entry time, and we will do our best to accommodate you on an alternative date, subject to availability.
Print-on-Demand Products
No returns or refunds: Given the custom nature of our print-on-demand products, all sales are final. We cannot accept returns or offer refunds once an order has been placed and processed.
Damaged or Defective Items: If the product you receive is damaged or defective, please contact us within 7 days of receipt with photographic evidence of the damage. We will assess each case individually and may offer a replacement for the damaged or defective item at our discretion.
Contact Us
For any inquiries or assistance regarding ticket bookings or product orders, please reach out to us via our contact page at policy@thehauntinatascadero.com. We're here to ensure your experience with The Haunt in Atascadero is both spine-chilling and satisfying.